ABSA DON'T PAY OUTBACK WHEN PROMISED!!!

My complaint is regarding the Absa Idirect Insurance company cask back out bonus.

I was promised by their call agents that I was going to receive a payment in July 2020 (I have been driving and paying for more than 3years with no claim from absa).

Its been more than 3months that has passed and all I got when contacting the call agents again and again is that Absa has made a mistake on their end and I now need to get ahold of the financial dept to resolve this.... what the hell, I'm the customer!!!

I am furiously frustrated that a promise is made and not kept by Absa Idirect Insurance company, furthermore no feedback has been given to resolve this!!!

All the communication I get from Absa is that they will deduct money at the end of the month!!!!

You guys are quick to take but when we as a loyal customer have been paying for more than the required time expect a cash back out bonus nothing is done .....

If you guys have made the mistake its not my problem to run around to try and sort it out!!!

I would like to further state that I will be switching Insurance companies if this is not resolved ASAP!!!