SW
Seve W
1 reviews | Active since Nov 2017
17 Dec 2024, 12:15
Absa don’t care..Have no airtime to call customers
I so regret taking out insurance with Absa. They just cannot get it right
You call, no answer! You mail them, no response
My Policy was cancelled citing non payment yet more than sufficient funds in my account
CALL ME ABSA I BEG OF YOU
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Replies (1)
Absa Insurance Company Limited's replyOfficial
17 Dec 2024, 15:44Dear Seve
Thank you for bringing this matter/incident to Absa Bank’s attention. Please accept my sincere apology for the level of service you have experienced with regard to your (BU/product/person). My name is Vanessa Crowe and I will be your dedicated contact person. I will immediately investigate your complaint raised with us. I will be sending you an email/making contact with you telephonically to provide you with my specific contact details as well as the expected timeframe.
The reference number for your complaint is C-***2.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa Insurance Company Limited's reply17 Dec 2024, 15:44
Official
Dear Seve
Thank you for bringing this matter/incident to Absa Bank’s attention. Please accept my sincere apology for the level of service you have experienced with regard to your (BU/product/person). My name is Vanessa Crowe and I will be your dedicated contact person. I will immediately investigate your complaint raised with us. I will be sending you an email/making contact with you telephonically to provide you with my specific contact details as well as the expected timeframe.
The reference number for your complaint is C-***2.
Kind regards,
Group Customer Care
Vanessa Crowe