Absa don't answer emails especially when it comes to complaints

One morning in March 2026 The geyser in my property burst. I hurriedly got my plumber ut to attend to the problem. As the current geyser was out of warranty a new geyser had to be installed. I chose a more expensive geyser that has a longer warranty this being of benefit not only to me but to Absa insurance company as they would have an extended time before being faced with a geyser claim again. Once the job was complete and after nearly 3 weeks I followed up and then they sent their own plumber to check if they were happy with the job done. They were 40 minutes late for their appointment. This just again confirmed to me I made the correct choice in using my plumber. On a second follow up I as them when I can expect my payment. I got sent some forms that I had to sign effectively forcing me to accept their payment I signed as I need to get reimbursed. I ask them for a breakdown as to how they received the payout amount as it was less than half what I paid. I sent emails to the claims dept and the complaints department and never received a reply. I will now consider getting Outside insurance and ceding it to the bank.