Absa doesn't do what they say

I logged a call regaring our geyser that burst. They came and confirmed it must be replaced. they replaced it and we paid the excess A few days later, a pipe linked to the geyser 1.5m away burst in the roof. I called a another company came, and i was informed we have to pay another excess because they are not the same people that fixed the geyers, if we didn't want to pay the extra excess, we had to contact the first team, and ask them to come out, which means we don't have hot water and we don't know when they will come.

I made a few calls to Absa, because i was very unhappy, the pipe had to be fixed and the ceiling. Absa said the guys who are going to fix the pipe, will be there at 17:00, and the maintenance guy for the ceiling will be right behind them to fix the ceiling the same day.

The pipe could have been fixed only from the inside, but with Absa they decided to cut the ceiling, a PVC ceiling, which is fixable. They cut the ceiling so badly it needed to be replaced and Absa said i will be liable for that excess as well. They guy who fixed the ceiling never came out that same day, i had to make another call to Absa to find out when the ceiling guys will come. They only came a week later.

I phoned Absa and asked if i can speak to a manager about this. A manager has not phoned me from then until now, it is a month now. I have asked them for the recordings as well, they said they will send it. A month later, and i am still waiting.

When will a manager call and when will i get the recording on what Absa said? Because what Absa said didn't happened.