ABSA doesn't care about Customers

Claim number ***

On Friday 26 October I contacted ABSA insurance for a faulty geyser , they appointed STARPLEX to do the job , they came on Friday and replaced the geyser , Saturday Morning there was NO hot water , I contacted Starplex who sent the plumber to come check , he informed me it is an electrical problem , they will send an electrician that same day , ABSA did send me an SMS saying they had appointed an electrician with there details , the electrician never arrived , eventually Sunday I contacted Starplex to send an electrician for which I had to pay , I don't know why ABSA just didn't do that ? The electrician came and informed me the Geyser is Faulty , I contacted Starplex this morning as well as ABSA , Starplex said they can't replace the Geyser they must contact the factory who in turn will contact me , and nobody can tell me how long that is going to take . What annoys me is that ABSA accepts this , and I must live with it . In my opinion ABSA is supposed to look after my interest , and they don't , they are supposed to put pressure on the service provider which they obviously arn't doing. In the mean time I will have to carry on taking cold showers , till somebody decides to pull there finger out of there bum.