ABSA does not hold staff accountable and want clients to foot the bill. Repair the damages your service provider caused!

Repair the damage you caused to my property!

You confirmed the excess and that you will be liable for the damages caused by your service provider. How are you treating customers fairly when you call them days after repairs are done and excess is paid to tell them about additional excess. Is this information not material to me making a decision where to continue with a claim or not? Where is TCF in this, now you are holding me ransom for a situation that you caused. Repair my ceilings, your consultant advised that my excess is 2000 and the service provider confirmed this as well and accepted the payment.

The holes your service provider left in my ceilings are a health hazard for me and my family and the fact that you don’t care is disturbing and disappointing.