Absa does nit value loyal customers

I have been logging claims for my geyser for the past 2 years. Everytime the plumbers are out, there's different feedback. Absa does not contact me to.tell.me what's going on until I call them. I have logged anothe5 claim about a week and a half ago and when I called in yesterday I was told nothing was done as the staff member was off sick. If thembilihle dropped dead, does her work come to a stand still?. I also spoke to Emma Motsisi and she said she will get to the bottome if this. I also requested a claims history for the past 2 year and have not yet received this. Plumbers were on site late yesterday afternoon. After having numerous plumbers, electricians out , only yesterday was it determined that the pressure valve has to be replaced. I was left with no water last night as the plumbing company was unable to replace the valve. For all the inconvenience that absa has caused me together with no feedback and my airtime for the calls I made to absa, I am NOT going to pay any excess fees as this should have been sorted over 2 years ago.