Absa dirty chairs

29 June. We woke up with water streaming from the kitchen ceiling all the way through to bathroom ceiling. First we went outside to close the main tap and I then took my phone, made a video of water everywhere and took photos before we started to clean. On this video and pictures, you can see that 5 of my diningroom chairs was standing in the kitchen. We had game night the previous evening. Those 5 chairs was soaking wet. Absa sent an inspector who said that there was no water damage to chairs, we asked for a second opinion and had an apointment with a second inspector. The first inspector took days to come and the second one did not pitch and sent a contracting company. I showed him the 5 damaged chairs and the 3 non damage chairs. He took photos of my dining room ceiling and dining room floor, why?? I still dont know. Damage was in kitchen. They then asked for pictures of damaged chairs and more pictures everytime. After almost more than a month later, our broker just gave us the message that Absa will not replace chairs or pay for repairs. We must just was the the chairs, it is dirty. That was the last I heard from them. I have pictures where chairs are soaking wet, standing in water, I have a video of chairs in water. I have pictures of the water damage underneath seat. They treated me as a ****. Saying its not water damage, just dirty. This was our first claim with Absa. We joined them in January. So unfortunately, we cant change insurance now, but I will not recommend Absa insure to anyone. And I pray that we will never need them again. In 17 years at our previous insurer, we never had an experience like this. We only moved to Absa because they offered us a better premium. I went to buy upholstery claner, cleaned my chairs, but the stains from roof water can still be seen and the wood is fragile, one cannot sit without worrying about ending up on the floor. Now I have to pay for Upholsterers to repair my chairs. Why should I keep paying my insurance? Worse service EVER! Please stay away