Absa Direct - Incorrect Quotation for house content claim

I put a claim for Microwave mirror finish 1000w the value of R5399.00 currently on the market and kettle that is worth R1000 and blender Bennette Read worth R1500, Paragon evaluated my items and gave approval, their service provider Thesl got an incorrect quotation of R4300 for all 3 items, now Absa Indirect is insisting on paying off way less than the market value of the items and the amount does not even match microwave only, i spoke to Refilwe Matlotleng who is now making excuses and does not want to speak to me, Zandile Mabaso also as the person assigned for the claim is also not answering my calls, they refuse to show me the quotation of the items, I have pictures showing current items market value. I'm paying for this insurance I don't expect to be treated the way I'm being treated when I want my payout, the service I'm getting is really bad from Absa from their consultants to service providers.