Absa Digicall - Worst service experience

Absa Digicall does note even deserve a star. This is the most appalling service we have ever received. They received the claim instruction from Santam on the 28th of November 2024. We are 3 weeks down the line, extremely traumatized by the incident, and yet no window, window frame or door are fixed. We are getting the run around from Erica Williams contractors and Mariska Willemse of Absa Digicall about why the work is not done. To tell a client " But this is December" just does not cut if after a promise was made that the work will be done by the 13th of December. We are so traumatized by this incident and the delay is adding additional stress as we literally can't leave the house in the state that it is, which is leading to a loss of income for us as we need to go to different suburbs and town in the western cape for our work. Who is going to compensate us for this? I need answers on why this is taking so long and not excuses.