Absa credit card limit increase - bad bad bad service

I was invited by Absa to increase my credit card limit, and submitted the required documentation on 7/7/2025. I received feedback that they received my documents and they are processing the application and will call me.

I phoned a week later as I have had no feedback, and the person who answered, promised that I will receive a call. No call. I phoned the following week, same answer. No call. Another week later, I phoned again, same answer. No call. Yesterday I called again, spoke to Shebu, and suddenly, the transaction had expired, and I had to reapply. I asked to speak to a manager/team leader, who was in a meeting, but would call back immediately. No call. All these calls should be on Absa’s system. Their service is pathetic. Why should I reapply if Idid everything right?