ABSA Creates damage then says my policy doesn't cover fixing it.

Watch out for absa insure. I asked for pool to be vacuumed due to mud slide. They decided to drain my whole pool and asking them about it they say it's standard practice, and they are also not going to refil it. So now my pool is empty and will crack because I don't have R30k to pay for water to refill. Thanks absa insure, you ****** me of my swimming pool! Doesn't help to fix one thing but create 10 times bigger damage!!