ABSA CON ARTISTS

I completed a will and took out an Estate Provider Plan for which I paid R300 per month for my wife and I. Due to some issues with people trying to con me in paying more and lack of service I cancelled on 7 July 2024. I did everything required and monies had to be refunded. There was no correspondence from Absa Life for weeks and on 14 August 2024 they sent an email telling me that I will not be getting a refund because it was outside the cooling off period. They deliberately stalled to NOT ensure I get my money back and are *****ulently doing this. I have all the email proof and yet they are pleading ********.