Absa claims department what a disaster fire all those people they are useless

I reported an incident on the 28 th November 2023 a claim number was registered … I was laying in bed at night and I heard water dripping it was also load shedding that night I got up got a light to be able to see what is dripping I entered the bathroom the floor was under water I checked and see there is water running from the toilets water tank. I reported this the next day to Absa the plumber came out he took photos and that same day he send it through to Absa. I phoned a couple of times to find out what is going on with my claim but no feedback then at the end I reported this to the complaints department that said they will look into the matter and the mail stated 2 to 3 days at the most they will come back to me. When you send a reply any feedback the same message comes back. From the 28 of November 2023 till the 8th of February 2024 today no one came back to me. They should fire all those people in the claims department as they are not doing there jobs they think this is a joke. I am 65 years old and I had enough of Absa when you need help they keep you in the dark. I will be cancelling all my cards and everything I have with Absa. Who the hell do they think they are to expect people to be happy with their service. Another case in December 2022 I had a water pipe burst in front of my garage the plumber came out and fixed it but they refuse to fix the cement that they chopped up as there were other cracks and they want to pay me a little money to fix it myself I tell you a 65 year old woman must fix the cement that they chopped up to fix the leak. Up till today not fixed. I have no words to describe what I think of Absa. There is a lady that tbey should actually fire in that department the way she speak to clients.

Absa.