ABSA Claim delay no follow-up feedback
Registered my claim on Monday 27 November 2023. Assessor came out on Teusday 28 November 2023. I called on the 30 and the 1 December to find out if report was received. Spoke to Vusi she tried getting hold of there service provider with no success. I am still waiting on whether my claim is going to be accepted or not. Thus is just pure bad service. There response time is between 24 to 48 hours. Clearly this is not the case. The insurance ombudsman will deal with this.
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Absa Insurance Company Limited's replyOfficial
01 Dec 2023, 18:24Dear Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Vanessa CroweGroup Customer Care
Absa Insurance Company Limited's reply01 Dec 2023, 18:24
Official
Dear Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4. Kind regards,Vanessa CroweGroup Customer Care