1 reviews | Active since Mar 2023
Absa car insurance ****
I wouldn't recommend anyone to use absa I direct even my worst enemy, I was involved in an accident at the R31 road from Kuruman to Hotazel Northern Cape where I almost crashed into ***s on a curve early morning, lost control of my vehicle and collided into a road sign.
the accident happened on a road that stretches from a 100 to an 80zone with no lights, I informed my insurer that I was driving between 100 and 120 when the accident happened and gave all the info they required.
two weeks later they assessed my vehicle and told me its too expensive to fix so its a write off.
3 days later they allocated an investigator , he asked me stupid questions like "how many ***s was it".. he asked for my tracker, banking statements and I cooperated.
A week later the investigator drove from Johannesburg to Northern Cape to the accident scene , he came to my work place and we drove to the accident scene..
On the way he asked me the same questions he asked over the phone ,he even noticed ***s on the way to the scene but said nothing about it.
He told me that his got my tracker record and they will send a specialist to look at my computer box, it is that moment I knew that they looking for excuses not pay my claim.
a week later passed and got a response that my claim was rejected cause I was speeding by 125 on an 80 zone.
I checked my tracker record, last speed recorded was 111km/h ,
the 125 my insurer mentioned on my rejection letter was a momentary 7 seconds where I was struggling to keep the car back on the road and colliding to a road sign.
besides the momentary laps in speed , the fact that I was avoiding a collision with animals was disproved by my insurance.
Your rating speaks for itself absa , I wish I did my background research before joining this **** of insurance.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer Care
Vanessa Crowe
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9 Kind regards,Group Customer Care
Vanessa Crowe
