ABSA CAR INSURANCE IS A NO GO

I am writing to express my deep disappointment and frustration with ABSA Insurance regarding the way my matter was handled.

In 2023, multiple insurance covers were opened in my name , resulting in several debit orders being processed against my account. This left my account overdrawn and caused severe financial distress. Despite escalating the matter to the CEO, I was referred to the COO, who chose to pay me from his personal account instead of following proper company protocols. By the time the money was deposited, it was immediately absorbed into my overdrawn account. I provided proof and screenshots of money coming in short . I was unable to pay my rent and my electricity was cut off while caring for two minor children in the middle of winter.

The following day, ABSA refunded me only a partial amount, excluding the bank charges and overdraft fees I had incurred. Believing the COO’s payment was to cover the shortfall, I did not repay him. In May 2024, he began demanding repayment of R8,000, despite the fact that I had never received the full refund owed to me ,he then used his connections to get to me at work and attempted to have me dismissed based on personal matters

Fast forward two years later, I attempted to apply for car insurance only to discover that ABSA Insurance had flagged me as a *****. When I questioned the COO about this, I never received a clear answer. Instead today I received a letter of demand from a lawyer claiming I owed ABSA R8,000+

To this day, the overdraft charges and fees caused by ABSA’s administrative errors have never been reimbursed. I was told by their internal arbitrator that the COO’s payment was “as a human being” and not in his capacity as an ABSA employee. This raises serious concerns about accountability and abuse of power within the company.

I am appalled by the threats, ************, and reputational damage I have suffered because of ABSA Insurance. I strongly dispute being flagged as *****ulent and reject the claim that I owe money resulting from their own administrative failures. Ordinary clients should not be subjected to such treatment simply because they lack legal representation.

I demand that:

My name be cleared of any *****ulent flagging.

ABSA reimburse the outstanding bank charges and overdraft fees caused by their errors.

ABSA cease all threats and ************ against me.

This experience has caused immense distress to me and my family, and I believe ABSA Insurance has acted unfairly and *********ly in handling this matter.