RL
Ruan L
1 reviews | Active since Feb 2022
13 May 2025, 11:21
ABSA car insurance
After years of paying faithfully every month for my car insurance by ABSA. I now want to make a claim and every week I must spend a long time on the phone just to be told everytime they will escalate the situation. Over two weeks and still my car isn't getting fixed.
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Replies (3)0
Replies (3)
Absa Insurance Company Limited's replyOfficial
13 May 2025, 15:47Dear Ruan
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***8.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa Insurance Company Limited's reply13 May 2025, 15:47
Official
Dear Ruan
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***8.
Kind regards,
Group Customer Care
Vanessa Crowe
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Ruan L's updateReviewer Update
16 May 2025, 22:07After many hours spent phoning and talking to various people most of them giving a different answer to my issue. I can now finally take my car to get repaired. Took 3 weeks in total to get to this point.
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Ruan L's update16 May 2025, 22:07
Reviewer Update
After many hours spent phoning and talking to various people most of them giving a different answer to my issue. I can now finally take my car to get repaired. Took 3 weeks in total to get to this point.
Absa Insurance Company Limited's replyOfficial
19 May 2025, 11:11Dear Ruan
Concerning complaint # C-***8, the above is noted and we sincerely apologise for the delay.
Kind regards,
Group Customer Care
Vanessa Crowe
Absa Insurance Company Limited's reply19 May 2025, 11:11
Official
Dear Ruan
Concerning complaint # C-***8, the above is noted and we sincerely apologise for the delay.
Kind regards,
Group Customer Care
Vanessa Crowe