Absa car insurance disappointment

I took car insurance policy Wednesday 19th June 2024. I couldn't collect my car at the dealer because absa did not send me policy documents and confirmation of policy. I called them countless times without any success. I would on the line for 2 hours when you get the consultant they tell you it's not their department it's activation of which you can't get the activation department. I also sent the email without any response up until today I had nothing from them. To my surprise I got a call from tracking company that absa asked to come and install tracking device on the vehicle but which vehicle because I couldn't collect the the car. Now I am asking myself if it so difficult to get just documentation and confirmation how much more if I was claiming? I am very much disappointed with absa insurance