Absa cannot be trusted

I have been a long standing client of Absa and an employee for over 25 years until the end of 2020. Absa recently contacted me to take up short term insurance on my vehicle. The offer was very lucrative, however, the agreement was that my first debit order would be processed on 25 December 2024 as I am currently insured. This agreement has been breached as the debit order was initiated on the 2 December instead of the date that was agreed upon. Quite frankly, I cannot be with a bank that cannot be trusted. I am no longer interested in the product and would like a refund.