VR
Ver R
1 reviews | Active since Mar 2009
31 Dec 2020, 08:27
ABSA cancels loyal client's insurance due to their incompetence
ABSA cancels my vehicle insurance because of an unpaid debit order. I changed my debit order bank account on 28 Oct 2020. The debit went off on the old account. Now other insurers will decline me. I've been a client for many years, always paid my account and now it is cancelled due to their incompetence and jeopardising my good standing. Unbelievable and regrettable that I was loyal to such an insensitive, pathetic and none client centric insurer. I'm sure OUTsurance would never do this!!!!
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Absa Insurance Company Limited's replyOfficial
31 Dec 2020, 12:28 Dear Sume Thank you for bringing this unfortunate matter / incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa Insurance Company Limited's reply31 Dec 2020, 12:28
Official
Dear Sume Thank you for bringing this unfortunate matter / incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe