Absa building insurance is the worst!!

Never in my life have I experienced such poor service. Claim filed 14 Dec (urgent as it has to do with electricity in our home), Assessor came out just before Christmas. Since then I have made phone call after phone call after phone call following up. No communication from Absa side. I have requested a manager to phone me.....NOTHING happens. Line quality is poor and my calls frequently get dropped mid conversation then I have to phone again. I have spent hundreds of rands on phone calls. I am switching my insurance and am I am going to refer this case to the ombidsman!