JV
Jaco V
1 reviews | Active since Sept 2012
07 Dec 2020, 07:36
ABSA buidings insurance
I submitted a buildings insurance claim on 9 November 2020. Their appointed sub-contractor did the inspection at my house and took photos on 7 November 2020. This company submitted the report to ABSA [according to ABSA] on 12 November 2020. I have called ABSA twice with no resolve and outcome of the claim submitted - ***. Please resolve as this has been dargging now for almost a month and in the mean-time the exposed roof is getting more damaged and then ABSA won't honour future claims. Very bad service ABSA.
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Absa Insurance Company Limited's replyOfficial
07 Dec 2020, 12:10Dear Jaco Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care
Absa Insurance Company Limited's reply07 Dec 2020, 12:10
Official
Dear Jaco Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***9 Kind regards,Rezona Louw Group Customer Care