Absa Bank *****ulent Homeowners Insurance

I am absolutely appalled at Absa homeowners insurance!!!!! We have had homeowners insurance with Absa for 18 years, never once claimed from it! A month ago, our homes ceiling fell through and of course I claimed from my homeowners insurance. The service I received from the start of the claim has been vile and utterly poor! Staff have failed to return emails and phone calls. Every time I have contacted them to receive an update, they have only just issued a new reference number and then fail to update me. I warn all South Africans to never take out a homeloan at Absa! My insurance claim has been denied under no substantial grounds whatsoever!!!!! There is a hole in our ceiling and now with no variable way forward to fix the hole in out ceiling, which is ghastly and absolutely absurd. When taking out a homeloan 18 years ago, Absa gave us no choice in the matter of choosing our own insurer, the bank themselves chose which insurer to put my house under. The assessor phoned me today and abruptly rejected my claim due to reasons being "our policy does not cover this damage" The absolute audacity due to the fact that Absa gave us no choice in homeowners insurance cover when applying for the homeloan. Therefore I fail to understand how such severe damage "is not covered in the policy" The assessor had such abrasive manners, exceptionally rude and I absolutely have a complaint about the manner in which he had no respect whatsoever when engaging with me! Absa needs to take responsibility for this grave ERROR, the incompetence of their staff and mere *****ulent activity in homeloans/home insurance! I will be taking this matter further, as I have been a LOYAL client without claim or complaint for almost 20 years! I will be contacting the Ombudsman to escalate the matter legally and I will refute and expose Absa across every media outlet possible! I warn every South African to be weary of Absa Bank insurance!!!! I will not let this lay where it is. I have record of every correspondence between Absa Bank and I, and will be forwarding this to media outlets and the Ombudsman as well! Claim reference number: ***. Mine and my husband's name is Andre and Johannes Carolus. I expect Absa to respond PROMPTLY to resolve this matter before it is across all media outlets