TP
Tessa P
1 reviews | Active since May 2023
31 May 2023, 15:55
Absa bank
On 25 May 2023 I was in an accident in Sy Helena Bay in Western Cape. My vehicle was recovered by a dealership in Vredenburg. Today is 34 days later and I still am waiting for the claim to be finalised. This morning 31:05/2023 I took the registration document and spare key to Absa bank’s branch at the Lephalale mall in Lephalale . The service was so terrible and I will be surprised if the document and spare key reach their destination. I have never experienced worse service from any company in many years The bank I visited today proved to be totally *********** and their client service is a disgrace.
Helpful (0)
Replies (2)0
Replies (2)Absa Insurance Company Limited's replyOfficial
31 May 2023, 16:37Dear Tessa
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Pravesh Bejay Absa Bank Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Pravesh Bejay Absa Bank Group Customer Care
Absa Insurance Company Limited's reply31 May 2023, 16:37
Official
Dear Tessa
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Pravesh Bejay Absa Bank Group Customer Care
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. Your reference number for this complaint is C-***0. Please be advised that an email has been sent to you requesting information. Once received, we will investigate further.
Regards Pravesh Bejay Absa Bank Group Customer Care
TP
Tessa P's updateReviewer Update
31 May 2023, 16:40Thank you
TP
Tessa P's update31 May 2023, 16:40
Reviewer Update
Thank you
