Absa bad service

I am so furious at this point with this bank. My mother had been banking with them for the longest time and they continue to mistreat her well this time we are done with them. Her account had a ********** transaction years back and that was fixed because she complained and then some time last year she had issues with her charges which were not resolved then she decided to close the account. Last week she had to open an account for personal reasons and she decided to go back to absa even after I tried to convince her otherwise. We went together to the jabulani mall branch on the 18th of November 2020 and because she's now a senior citizen I explained to the lady by the name of N Zweni that my mother is a pensioner therefore an affordable and non complicated account would do. She then said she'd open the R4 one which is a pay as you transact type of account, I asked her if that wouldn't be too expensive since elderly people prefer going into the bank or Atm's instead of using digital banking which is usually free or cheaper and she said no it was suitable for my mother. Well because she works there I assumed she knew better. Then we deposited R50 on the same day to activate the account which I knew wouldn't reflect via in contact notification since its less than R100. I then made a payment the same day from my bank to hers of a big amount and expected my mother to receive the notification by the 20th latest. Unfortunately that didn't happen. We then went to the ATM to see if we could get a statement before we go lay a complaint inside the branch, to my surprise the money was reflecting on the statement meaning she wasn't registered for in contact notifications. That wasn't all, we noticed that her balance had reduced and all because of two statement fees of R16 which went off on the 20th that we know nothing about. I then decided because my mother is also not well, to call in instead of taking her to the bank again in her state. I called yesterday 23/11/2020 and no one picked up. I sent an email to absa complaints and I still haven't received a response. Today I called the branch again and finally someone picked up. I explained my story and she asked who was assisting us and I told her then she transferred us to the lady. I explained the issues we had with the account and whatever it is she said to me didn't make sense at all but what got me angry is the fact that she said they are only liable for statement fees which were accumulated at a consultant and not at the atm since that was done with the client's card and pin even after I explained that my mother was no where near the bank or atm on the 20th then she said we need to take it up with customer services. The treatment at absa is appalling and I will not tolerate this anymore. It is not my account but my mother's who will be receiving money from me so I'm making it my business! You will not take advantage of her just because of her age and treat her like an illiterate, even if she was, illiterates are also human and have rights and should be treated accordingly. We will be closing her account and want nothing to do with this bank anymore! And I want all those charges reverse and for my mother's balance to be what it should be because no service fees were explained to us.