1 reviews | Active since Oct 2024
ABSA BAD SERVICE
Rita Cochrane <***> 12:37 PM (1 hour ago) to alerts, Promise, Nico
hi Promise
According to your call yesterday you said that the panel beating workshop (mechanic) must compile a quote with photos and send it to the assessor. According to the people at RARC Roodepoort Accident Repair centre they are not allowed to touch the vehicle. They also did not receive confirmation from absa to do any quotes on repairs. Nothing has been done on the vehicle as yet. We are requesting a release form from Absa to remove the vehicle and take the vehicle to our own RSC approved workshop for assessment and will send Absa the quote. As you agreed with us, we can do it when you spoke to my husband yesterday. We will also escalate this matter to the ombudsman. We will also not be liable for any tow in cost or storage cost for the time the vehicle was at the premises of RARC - Roodepoort 2881 Albertina Sisulu road. Our Claim nr. ***. And the Complaint Reference number C-***7
to meGood day, Trust this mail finds you well. Please note that an assessor has already been assigned, and we are currently awaiting photos and a quotation from the repairer.I have made contact with the repairer and spoke to Salome, who advised that they are still busy with quote and photos and will forward the required photos and quotation to the assessor once done. (NOT TRUE, NOTHING HAS BEEN DONE, NO-ONE CHECKED THE VEHICLE TOOK ANY PHOTO'S, THE VEHICLE IS STANDING AT THE RARC NOW SINCE THE 25TH APRIL. MY HUSBAND TOOK OF THE WHEEL AND TOOK IT TO SUPA QUICK FOR REPLACEMENT, THE RIM HAS A BIG DENT AND THE TYRE IS BADLY DAMAGED. THE REST OF THE CAR WILL BE ASSESSED BY OUR OWN SERVICE PROVIDER) In the meantime, I am busy with the validation process while we await the assessment. I will keep you updated and will be in contact as soon as the assessment report has been finalised. Thank you Kind Regards .Promise Sadiki
to meGood day, Trust this mail finds you well. Please note that an assessor has already been assigned, and we are currently awaiting photos and a quotation from the repairer.I have made contact with the repairer and spoke to Salome, who advised that they are still busy with quote and photos and will forward the required photos and quotation to the assessor once done. (NOT TRUE, NOTHING HAS BEEN DONE, NO-ONE CHECKED THE VEHICLE TOOK ANY PHOTO'S, THE VEHICLE IS STANDING AT THE RARC NOW SINCE THE 25TH APRIL. MY HUSBAND TOOK OF THE WHEEL AND TOOK IT TO SUPA QUICK FOR REPLACEMENT, THE RIM HAS A BIG DENT AND THE TYRE IS BADLY DAMAGED. THE REST OF THE CAR WILL BE ASSESSED BY OUR OWN SERVICE PROVIDER) In the meantime, I am busy with the validation process while we await the assessment. I will keep you updated and will be in contact as soon as the assessment report has been finalised. Thank you Kind Regards .Promise Sadiki