Absa at it again

I have been at the branch trying to call Absa life. I have been on hold for longer than 15 minutes to get to a consultant, as I git through a consultant she put me on hold for longer than another 15 minutes if I can recall the name I Jwanita, not even a decency of calling back when she sees that the call cut. I had to cut the call as I was out of time am at work. We pay so much bank charges but gets difficult for a consultant to return a call back. Only now I will be called once I use this channel. I have an enquiry on my funeral policy please. My policy is lapsing please I need assistance.