Absa are such ***** and **********

I requested my policy to be cancelled in the begginning of January 2020, it wasn't done. Then on the 6th of January 2020 I spoke to Devan from the retentions department who amended my policy & reduced my premium. To date I have not received the amended. Schedule. I also had the shock of my life when I was debited my full premium over the weekend. Kindly refund my money immediately & cancel that cover as requested immediately. I will not be continuing with your company and such bad customer service.