Absa and it's employees are ****** and ******s

I feel like Absa idirect insurance is not taking me serious because I'm a black person, they gave me a laptop in February and the computer was old and not working, I returned the computer back only to receive it today and the computer is worse than before, whatever they've installed is not good at all, the picture quality is bad the sound is bad is like they damaged the speakers, this is nonsense, I don't know why you let that service provider of yours to keep operating because they are giving us old and not working things.

How on earth a new computer can be faulty in a space of a day, I really don't understand, this is unacceptable. I don't even think that the computer was taken to Lenovo.