Absa active insurance

I have been using Absa active insurance since 2023. I made my first claim in 12/2024. Everything went well and I was told that in 01/2025, I will receive a call when where to take my car repairs. On the 20th of January 2025. I emailed Absa to enquire on when I can take my car for repairs and the response was. Absa is waiting for your January payment before we can fix the car. Tel me. How is this fair? I have never missed one payment and now that Absa must do right by me, they telling me they waiting for January payment. Why can't the car get fixed now as you promised in December. In December no'e of this was mentioned, that you must first pay January premium before we fix the car. You are not fair on your clients.