ABSA ACTIVATE TRIPLE DEBITED MY ACCOUNT!

In Short — My Policies started being active as of 1 May 2025. I was debited the agreed amount. On 9 May I phone the customer care number, just needing to update a telephone number. At around 2pm, that same afternoon, on a Friday, I received a email containing my cancellation letter for all of my policies (i never cancelled or authorised a cancellation of all of my policies). After a few VERY FRUSTRATING hours on the phone (because customer care close at 3:30), I found out that the policy is actually still active, but nobody knows why I received a Cancellation Letter. On 10th of May, I have been REDEBITED with DOUBLE the amount that has been agreed upon and paid on 1 May. ABSOLUTELY OUTRAGEOUS!! All this just to try and update a telephone number!? REALLY??? Can’t get ahold of anyone to try and sort this out. Will be going to the Ombudsman if this isn’t sorted out VERY VERY SOON