AN
Andre N
1 reviews | Active since Sept 2013
14 Mar 2025, 18:45
ABSA Activate terrible service!
Absa Activate wants to increase my premium. They sent me an email, and said that i can respond via email or phone. MY CAR HAS LOST VALUE, THEREFORE MY PREMIUM SHOULD GO DOWN. I had the same fight with them last year. I have tried to phone twice with no answer, and sent 3 emails with mo response. Absolutely pathetic service from that department. I dont even know how to cancel my insurance with them, because nobody answers their phones.
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Absa Insurance Company Limited's replyOfficial
17 Mar 2025, 09:10Dear Andre Nel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply17 Mar 2025, 09:10
Official
Dear Andre Nel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***6. Kind regards,Group Customer CareRezona Louw