ABSA Activate so disappointing

It seems in order to get assistance one needs to complain on hello peter.

when i joined activate by ABSA, i was informed that i will get cash back due to driving style, it first i used to get the cash back however it stopped as the APP seemed not to work.

i complained and even wrote a review on Hello peter and i was told issue will be resolved, well guess what? the APP is not working meaning no cash back for me.

when you call the contact centre be prepared to wait an hour on the line and then be told to send an email, they will respond to that email after 3 months