KK
Katyusha K
1 reviews | Active since Sept 2017
04 Jul 2025, 10:05
ABSA ACTIVATE REWARDS ND COMMUNICATION
I have joined ABSA activate car and household insurance for couple of years now. Although they are excellent with claims I have had with household. The Activate app is poor and call centre. I get rewards on a monthly bases for good driving. How ever never got a payout this month. The call center does not understand my issue. They said they would get someone to investigate and call me back, to no avail. A great product but poor communication.
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Absa Insurance Company Limited's replyOfficial
04 Jul 2025, 14:17Dear Katyusha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply04 Jul 2025, 14:17
Official
Dear Katyusha Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareVanessa Crowe