SM
Sphesihle M
1 reviews | Active since Nov 2024
13 Jan 2025, 11:03
Absa Activate Rewards
I haven’t received my Absa Activate Rewards in more than three months, and the app no longer records my trips or gives me rewards for my driving. This has been extremely frustrating, as I expect better functionality from the app.
Furthermore, I’ve been with Absa for over four years without making any claims, yet my premiums increase every year while the value of my car depreciates. Despite sending multiple emails requesting a review or discount, I have never received a response.
This lack of communication and unfair treatment is disappointing. I expected better service from Absa. Please address these issues urgently.
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Replies (1)Absa Insurance Company Limited's replyOfficial
13 Jan 2025, 15:02 Dear Sphesihle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
Absa Insurance Company Limited's reply13 Jan 2025, 15:02
Official
Dear Sphesihle Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards, Group Customer Care Vanessa Crowe
Best regards,
