ABSA Activate refund

It is sad that Im here yet again in an attempt to get a response from absa activate as with past issues. It seems like the only way to get in contact with them is via hello peter I was on the phone for 45 minutes in an absa branch trying to get in contact with an activate agent (their not even listed on the absa phone speed dial codes) because of an insanely high premium that was paid from my bankaccount via debitorder to absa activate and after 25 min I did speak to someone who explained the reason why it happened was because of a fault on their side and that I needed to be refunded for a part of the amount. My policy was supposed to increase on 01 March 2025 but the new premium was only to be paid for the 1st time by end of march but it was paid from my bankaccount via debitorder end of february (old premium + new premium). So I need to be refunded the amount of the new premium. The rest of the 45 min was spent trying to get hold of someone to do the refund but no success...that was end of february and when I gave up I sent them an email on 27 February 2025. It is almost time for the next premium to go through but Im still waiting for a response to my email and my refund.🤷🏻♂️😡