Absa activate poor service

Absa Activate is the worst, I just got the insurance 2 weeks ago and installed their telematic device but their panic button doesn't even work. No one calls to check up what is wrong or any signs of reaction from their side, when you call requiring assistance they just tell you they will 'log' it and you never get a feedback. Oh and their calls take over 30 minutes when you call the activate consultants even when you send an enquiry via their app there's zero assistance. It makes no sense after signing up you have to follow up to make sure their own product works. All their care about is having you sign up.