ABSA ACTIVATE PLEASE RESPOND

I have always had the best experience from absa as a whole from vehicle finance to insurance but right now I'm not happy. I had an accident on the 19th June.. my mobile device was ****** & the app is still not working after numerous installs on the new device & I have sent countless emails & I cc'd everybody besides getting the ombudsman involved because wow how can I wait for more than a month for a response.. when I phone I get told by a consultant that my issue will be escalated..I have sent all the photos & hospital reports even from ER24 yet its still as if I don't matter. Tomorrow ABSA will debit my account for the vehicle & insurance yet remain quiet every claim made on the 19th June.. If you're not willing too investigate & make a decision on my claim then kindly cancel my insurance policy & finance agreement as I have played my part as a client. This is totally unacceptable. As stated before I have never had an issue with my installments & finance agreement but this can't continue as its affecting my career. When I can't pay for this car that is now damaged then I can't be blamed for not being able to pay for my finance agreement..