JM
Josiah M
1 reviews | Active since Apr 2025
11 Apr 2025, 14:22
ABSA ACTIVATE PLATFORM
The most frustrating and disappointing insurance company I have had to work with. I can't register myself on their app, their call centre agents don't answer calls and they don't respond to emails. I have called several times and nobody answers, each call I have had to wait more than 30mins each time. USE THIS COMPANY AT OWN RISK. If I could give a 0 Star review I would do so, because I am really disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
11 Apr 2025, 18:15Dear Josiah Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa Insurance Company Limited's reply11 Apr 2025, 18:15
Official
Dear Josiah Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa Insurance Company Limited's replyOfficial
11 Apr 2025, 19:09Dear Josiah Regarding complaint number C-***5, I note that Pravesh is assisting you with a cancellation of the policy as per case C-***7.
I will proceed to close my incident number to avoid duplication. Kind regards,Group Customer CareVanessa Crowe
I will proceed to close my incident number to avoid duplication. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa Insurance Company Limited's reply11 Apr 2025, 19:09
Official
Dear Josiah Regarding complaint number C-***5, I note that Pravesh is assisting you with a cancellation of the policy as per case C-***7.
I will proceed to close my incident number to avoid duplication. Kind regards,Group Customer CareVanessa Crowe
I will proceed to close my incident number to avoid duplication. Kind regards,Group Customer CareVanessa Crowe
Best regards,