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mS
monicque S

1 reviews | Active since Dec 2024

23 Dec 2024, 14:27

Absa activate not helpful

I did not get my activate rewards back for the last 4 months. It's ridiculous I call and there is a story. I email and no response

0
Replies (3)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply23 Dec 2024, 15:14
Official
Dear Monicque Stroebel Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw

Best regards,

mS
monicque S's update01 Jan 2025, 19:04
Reviewer Update
Still did not get any answer they said it will be sorted out before the 31 December 2024 and nothing have been done. This is ridiculous... For more then 6 months not getting money back but I must keep on paying.... Maybe I must look for a other insurance company...
Absa Insurance Company Limited
Absa Insurance Company Limited's reply02 Jan 2025, 12:43
Official
Dear Monicque Stroebel Thank you for your posting.

Please refer to our email sent to your email address. Kind regards,Group Customer CareRezona Louw

Best regards,