JC
Jb C
1 reviews | Active since Feb 2025
13 Feb 2025, 11:09
ABSA ACTIVATE - No response
You should avoid this service from ABSA if you value any tipe of after sales service. For the past 2 weeks I have been trying to get in touch with the help desk. A total of 3 hours of airtime spent listening to their elevator music. And no response. I even tried the email address they have on the robot messenger, and still no response. I might have to cancel the stop order and move to a new company. Perhaps Outsure will be better.
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Absa Insurance Company Limited's replyOfficial
13 Feb 2025, 14:53Dear Jb C Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareVanessa Crowe
Best regards,
Absa Insurance Company Limited's reply13 Feb 2025, 14:53
Official
Dear Jb C Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***8. Kind regards,Group Customer CareVanessa Crowe
Best regards,