KT
K1 Tt

1 reviews | Active since Aug 2017

18 Jan 2025, 07:50

Absa activate is useless!

After I canceled this in November you are still debiting my account twice a month.

Can you stop it. I've emailed I've posted on Hello Peter... I call and stay on hold endlessly and no one answers. What you are doing is ******* and you don't reply to emails.

I do not want this anymore you have no right to continue to debit the account this is insane. You moved me over to idirect yourselves when you called and now want me to pay for two policies with you!!!

I hate this insurance company so much. You are completely useless and yet think you can debit away at my account for a canceled contract!

0
Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply20 Jan 2025, 11:51
Official
Dear Kira Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***4. Kind regards,Group Customer CareVanessa Crowe

Best regards,