ABSA ACTIVATE IS THE WORST

Getting insured by absa activate was the biggest mistake I've ever made. They never respond to emails and when you call you'll wait for hours, hoping to speak to someone until you give up. First, my rewards were deactivated for some reason and I can't even get a stupid piece of paper to prove that I'm insured. I've been emailing them since last year and all I get are reference numbers but no response, is this the kind of response I'll get in an emergency?