ABSA Activate insurance is a joke

If I could give less than 1 star I would. I have been insured with this company for 15 months and have been trying to cancel for 2 months. I have sent 5 emails and made countless calls to their call centre and not a single response. What a joke!!!!!! Now my account has been debited again, my money is going into a black hole and my new provider has started deducting for their service so I am paying for double insurance. ABSA should be embarrassed. They also state on their website: You are also entitled to the following alternative dispute mechanisms:

You can lodge a written complaint with Absa Insurance Company’s Customer Care Desk on ***or email: *** If you are still not happy with the outcome of your complaint, you can approach the Ombudsman for Short-term Insurance if you have a complaint. Tel: *** yet that email address does not exist