Absa Activate Insurance: high premiums but zero services and support

I have been trying to cancel my car insurance policy with Absa Activate since early Feb 2025. It's now March 2025 and I got debited again.

They do not respond to emails (***ca). Their call centre is always experiencing high volumes so I have never managed to speak to anyone.

In my desperation, I even downloaded their app thinking that there would be a cancellation option there but no luck. The app is as unreliable as the rest of their services.

In this time, their call centre agents still contact me about getting a quote for car insurance.

There's a tracking device that needs to be installed but, as I do not even want to be insured with them, I have not had it fitted. I recently saw an email from the fitment centre signing off on my behalf - *****?

Do not be mistaken in thinking that the high premiums from Absa means good service.