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Nyiko M
1 reviews | Active since Apr 2022
16 Jul 2024, 10:07
Absa activate insurance does not respond to customers
Insured with absa activate, my premium keeps increasing and I asked for a review no one has gotten back to me, I took another insurance and I sent an email asking absa activate to cancel my insurance with them due to the terrible customer service, it's been over a week sending them emails no one has gotten back to me, they were so quick to cover my vehicle but I can tell continuing with them will be a nightmare when you have to claim. Now I wonder if they will still debit my account on the 25th or what cause no one has given me confirmation of my cover cancellation as I have requested. This insurance is the worst, take it at your own risk. Right now I'm still waiting for them to reply to my emails
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Nyiko M's updateReviewer Update
20 Jul 2024, 12:33Thank you Hellopeter.com, I finally got feedback from the insurance after I utilized this platform. I wouldn't recommend absa activate insurance to anyone. I went through my emails and realized the first query I sent to them was on the 25th of June and I kept sending follow up emails and only got feedback after I used hellopeter.com on the 16th July. The consultant didn't contact me with results, he still wanted me to wait for him to send the query to his manager to review and I told him I would rather cancel as their customer service is bad and he said then they will cancel my policy with immediate effect if they cancel on the 25th then I will be owing them. So I wonder if they were doing it on purpose to delay responses so they can debit first on the 25th of July. They will sign you up very quickly but when you need assistance you will have to chase them.
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Nyiko M's update20 Jul 2024, 12:33
Reviewer Update
Thank you Hellopeter.com, I finally got feedback from the insurance after I utilized this platform. I wouldn't recommend absa activate insurance to anyone. I went through my emails and realized the first query I sent to them was on the 25th of June and I kept sending follow up emails and only got feedback after I used hellopeter.com on the 16th July. The consultant didn't contact me with results, he still wanted me to wait for him to send the query to his manager to review and I told him I would rather cancel as their customer service is bad and he said then they will cancel my policy with immediate effect if they cancel on the 25th then I will be owing them. So I wonder if they were doing it on purpose to delay responses so they can debit first on the 25th of July. They will sign you up very quickly but when you need assistance you will have to chase them.
Absa Insurance Company Limited's replyOfficial
22 Jul 2024, 10:01Dear Nyiko
The insurance policy has been cancelled as per your request.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
The insurance policy has been cancelled as per your request.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa Insurance Company Limited's reply22 Jul 2024, 10:01
Official
Dear Nyiko
The insurance policy has been cancelled as per your request.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
The insurance policy has been cancelled as per your request.
Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd