Absa activate insurance and Nu Wagon Penal Beaters

I'm writing to address issues I'm having with my claim that is currently in progress.

I got involved in a car accident on the 5th of July and my car was towed to SMD Industria North Roodepoort.

On the 7th of July I received an sms and a call from Nu Wagon Auto body (Cadzandra) and they were insisting that my car is currently booked with them for assessments and asking for permission if they could proceed, I refused because I didn't have any written confirmation from Absa. They didn't proceed with with, on the 18th of July I received an email from a claims assessor Cynthia Maloma confirming that my vehicle is being booked with Nu Wagon Auto body for repairs, I responded to her email asking that if they're the only penal beater that I can use because their google reviews are terrible, she never responded to the email. My car got fixed at the panel beater and I collected it on the 16th of August.

On the 27th of August I had an incident where my front wheel on the driver's side came off while I was driving. I was at home, Hammanskraal and I couldn't get the car towed to Johannesburg, I made a plan and it was discovered that there's a bolt that came off somewhere near the cv joint and we got one and put it there.

On Tuesday the 30th of August I took the car to KIA to get it assessed to see what the problem was and I discovered that something on the shaft has burst, radiator cap is broken also the bolt came off, of which they found it to be strange.

I then sent the damage report and quote to absa activate, my car was collected on the 9th of September 2022 by FIRSTHELP to get it assessed by Ilze Stagler by the Penal beaters at 9 am. Ilze then called me and told me that the damage is not related to the accident that I got in July and I have to log a new claim, of which I refused and told them to bring my car back and requested proof that my car was assessed underneath and inside the boney, I've never received any feedback from her til today. They didn't return my car on the 9th because they said they're fixing an oil leak on my car, my car was then returned the following morning,Saturday the 10th.

Please see below issues/questions that I need answers to : 1. Please provide me with proof that my car was assessed underneath and and inside the bonet. 2. Please advise as to why my radiator is still broken wherelse there's parts bought according to the assessment report sent to me. 3. The bolt that was missing on my car, my car never had issues before the accident and it went for 15k service recently. 4. Why wasn't I afforded a chance to use a reputable Penal beater around my area. 5.Why was my car not returned on the 9th of September as agreed after reassessing it. 6.My fuel tank was empty when I went to collect the car on the 19th of August. 7. Are your employees working hand in hand in doing shady business with the Penal beater.

I hope this issue gets resolved urgently because if the 30 days lapses I will be taking this forward with the Ombudsman as this put my life at risk and I am immensely inconvenieced when I have to go to the office.