1 reviews | Active since Jan 2025
Absa Activate Insurance
It is really saddening that one has to resort to writing a review in order to get a response from the Absa Activate team.
I was charged an incorrect premium about 2 months ago and was told that the amount in excess would be offset in the next debit order. The next debit order comes and there is no offset whatsoever.
In addition, one is required to have a telematics device installed but even that device doesn’t seem to be synchronised to their supposed app. Despite numerous attempts in trying to get ahold of someone regarding the above issues, no one has reached out, and not an even a single response in sight via email.
At this point, I just want to be refunded the amount I was overcharged and cancel my cover so I can be with an insurer that actually cares about providing great service!
Really disappointed!
My rewards still do not reflect on the app despite trip information being stored… and my policy schedule still does not correctly reflect the information I requested to be updated when the team eventually reached out.
To top it all off, I had an incident sometime this year, and my claim almost got dismissed because I apparently “did not submit my inspection pictures”. This is shocking, given that they contract GlassFit to do the inspect, and the policy doesn’t incept unless this is done.
Why offer a product if you don’t have the human resources to manage it? So frustrating!
My rewards still do not reflect on the app despite trip information being stored… and my policy schedule still does not correctly reflect the information I requested to be updated when the team eventually reached out.
To top it all off, I had an incident sometime this year, and my claim almost got dismissed because I apparently “did not submit my inspection pictures”. This is shocking, given that they contract GlassFit to do the inspect, and the policy doesn’t incept unless this is done.
Why offer a product if you don’t have the human resources to manage it? So frustrating!