AF
Awethu F
1 reviews | Active since Nov 2022
14 Nov 2024, 14:25
Absa activate insurance
The telematic device has stopped recording trips. I have sent emails and tried to call for the past weeks. The call stays on the waiting line for the whole hour, when i got the consultant he told me to update my software of which i did but still the trips are not recording. Last time my trips were updated on the app is the 23rd of August and the emails are not being responded to. Its really disappointing been with them since 2022 but still have to struggle to reach them🤦🏽♀️🤦🏽♀️🤦🏽♀️
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Absa Insurance Company Limited's replyOfficial
14 Nov 2024, 16:21Dear Awethu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2 Kind regards,Group Customer CareVanessa Crowe
Absa Insurance Company Limited's reply14 Nov 2024, 16:21
Official
Dear Awethu Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***2 Kind regards,Group Customer CareVanessa Crowe